At DM Technologies USA LLC, we value our clients and aim to deliver high-quality software services tailored to their needs. This Refund Policy explains the terms under which refunds may be considered.
- General Policy
All payments made for services are non-refundable once the project has started, unless otherwise stated in a written agreement.
Refunds may only be issued in specific circumstances outlined below.
- Eligibility for Refunds
You may be eligible for a refund if:
Services have not yet been initiated after payment.
A duplicate payment was made due to a technical or billing error.
A project cannot be completed due to reasons solely attributable to DM Technologies USA LLC.
- Non-Refundable Situations
Refunds will not be provided in the following cases:
Change of mind after the project has begun.
Delays caused by incomplete client information, approvals, or communication gaps.
Custom software or digital solutions that have already been delivered.
Ongoing subscription or maintenance services that have already been utilized.
- Refund Request Process
To request a refund:
- Contact our support team at info@dmtechnologiesusa.com within 7 business days of the issue.
- Provide proof of payment and a detailed explanation of the reason for the refund request.
- Our team will review your request and respond within 10 business days.
- Mode of Refund
Approved refunds will be processed to the original payment method used during the transaction.
Processing times may vary depending on your financial institution (typically 7–14 business days).
- Contact Us
For refund-related inquiries, please contact:
📍 DM Technologies USA LLC
618 Clinton Ave, Uniondale, NY 11553
📧 Email: info@dmtechnologiesusa.com
📞 Phone: +1 (315) 494-6240